Verint Appointment and Queuing6.1.10 - App Store

Create a better customer experience (CX) with Verint Appointment Booking and Queue Management.

The Verint Appointment & Queuing app enables stores and bank branches to drive sales and deliver exceptional CX by seamlessly managing appointments, walk-ins and events.

Key software solutions:

. Appointment Booking
. Queue Management
. Event Management

All solutions are also available on any desktop browser.

To learn more or request a demo, visit https://www.verint.com/appointment-booking-and-queuing/

Already have a Verint Appointment & Queuing account? Download the app to start elevating the customer experience.

Version History Updates & Bug Fixes

- Fixed an issue where the selected language on the Add Customer screen was not retained after creating a walk-in or booking.
- Added support for operating system password managers, enabling easier and more secure autofill of login credentials.
- Implemented security enhancements and fixes to improve application stability and strengthen platform security.

View the full release notes:
https://verintconnect.com/business-products/appq/w/documentation/91052/new-in-appointments-and-queuing 6.1.10 6d ago Updates & Bug Fixes:

- Concierge users can now track advisor break history and configure color mapping for break reasons.
- Fixed an issue where the Shift Time button applied a 30-minute offset in certain time zones.
- Concierge users can now view Staff Information by clicking on an available advisor, matching the desktop experience.
- Added NFC support to encode, set, and remove break reasons for Concierge and Server users.

View the full release notes: https://verintconnect.com/business-products/appq/w/documentation/91052/new-in-appointments-and-queuing 6.1.9 Sep 22 Updates & Bug Fixes:

- Fixed an issue in User Profile where invalid shift times could be selected.
- Resolved a bug in the Add Customer dialog so the country code is correctly updated based on the entered phone number.
- Improved app orientation behavior — the app now defaults to landscape mode on iPads and tablets.
- Fixed an issue with updating the “Arrived” status for bookings.

View the full release notes: https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing 6.1.8 Jun 15 Updates & Bug Fixes:

- Bug fix for multi guest appointment
- Upgrade internal library
- Push notification improvements
- Performance Improvements

View the full release notes:
https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing 6.1.7 May 12 Updates & Bug Fixes:

- Multi-guest appointment support
- Upgrade internal library
- Fix bug click and collect profile UI
- Improve keyboard behaviour on edit questions in customer profile

View the full release notes:
https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing 6.1.6 Apr 21 Updates & Bug Fixes:

- Optimized keyboard interactions for small‑screen devices.
- Redesigned the slow‑network notification to be more subtle.

View the full release notes:
https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing 6.1.5 Mar 3 Updates and Bug Fixes:

- Introduced a new setting to switch between local and venue timezones, ensuring consistent time display across bookings, availability, and other areas of the app.

- Improved calendar and queue views to reflect the selected timezone setting.

- Reduced unnecessary data requests to improve app speed and responsiveness.

- Added a toggle to control the display of network error messages, giving users more flexibility.

- Fixed issues with advisor search during allocation changes.

- Restored functionality of queue search within the calendar view.

- Resolved advisor visibility and interaction issues after performing a search.

- Corrected formatting issues in privacy policy data to prevent errors.

- Fixed navigation problems when returning to the queue screen after completing customer actions.

- Ensured advisor details display correctly even when assigned from a different queue.

- Fixed to remember last login method.

- Improve event check-in error handling.

- Search filters now reset properly when switching between screens.

- Fix to see a confirmation when marking a customer as Arrived

- Queue loading and navigation are now much more reliable, even with large queues

- Searching for customers, advisors, or queues works more consistently across the app

- Customer details now clearly show when a question hasn’t been answered yet

- Follow‑up booking product selection now opens as expected

- Add‑ons on bookings are no longer removed when updating customer information

- Language options and attendee actions now behave correctly

- Login method and session are reliably maintained after app restarts

- Queue and calendar screens now correctly use your selected timezone

- Event Coordinator profiles and Click & Collect refresh now display and function correctly

- Multiple stability fixes to prevent crashes and loading issues

- General performance improvements across queue selection, feature flags, and API usage

- New QR code scan functionality to easily retrieve customer from Queue screen (accessible from search option)
View the full release notes here:
https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing 6.1.4 Feb 17 Updates and Bug Fixes:

- Significantly improve overall app performance by reducing memory usage (approximately 80% decrease over a 2-hour period), lowering battery consumption, and optimising CPU usage over time.

- Throttle API calls for queue refreshes to decrease the number of requests and enhance overall performance.

- Resolve multiple issues where certain screen areas were not clickable in specific scenarios.

- Fix navigation glitches when returning to the queue screen from customer details.

- Ensure after-service questions are displayed correctly for both Booking and Walk-in journeys.

- Fix an application crash that occurred when cancelling from the edit customer details question screen

- Improve application offline banner functionality

- Add more details errors for login failures via SSO and username/password

View the full release notes here:

https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing 6.1.2 09/15/2025 Updates and Bug Fixes:

- Account/Profile editing now available on smartphones (previously tablet-only)
- Success notification added for password changes
- Improved scrolling for customers and advisors on the queue screen
- Enhanced success alerts when assigning customers to server/concierge users
- Better caching for product icons and brand logos
- Offline banner displayed for logged-in users (based on remote URL status)
- Improved error alerts when setting calendar availability
- Increased clickable area for the navbar button for better usability
- Fixed issue when switching from SSO sign-in to username/password
- Improved animation performance when clicking the No Show button
- Fixed occasional bug causing app to load in portrait view on tablets

View the full release notes here:
https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing 6.1.0 07/29/2025 Updates and Bug Fixes:

- Disabling application offline banner, removing dependencies to Google domain

You can view the full release notes here: https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing 6.0.4 05/07/2025 Updates and Bug Fixes:

- General performance and memory optimizations across the application

- New option to copy a customer's email or phone number to the clipboard from the Customer Details screen

- Pull-to-refresh gesture added to update the History list

- UI update: Enhanced styling for the "Push Up/Back in Queue" feature on the Customer Card

- Added detailed logging for socket connection statuses to support improved debugging

You can view the full release notes here: https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing 6.0.3 04/30/2025 Minor updates and bug fixes:
- Resolved an intermittent issue where the drawer side menu items appeared disabled.
- Fixed navigation issues in the customer details view that affected certain actions, such as transferring a customer to another queue or updating their queue position.

You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing 6.0.2 04/17/2025 Verint rebranding along with new features, improvements and bug fixes.

You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing 6.0.1 04/14/2025 New features, improvements and bug fixes.

You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing 5.1.8 09/05/2024 New features, improvements and bug fixes.

You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/33844/what-s-new-in-retail-choreography 5.1.7 07/29/2024 New features, improvements and bug fixes.

You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/33844/what-s-new-in-retail-choreography 5.1.6 07/15/2024 New features, improvements and bug fixes.

You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/33844/what-s-new-in-retail-choreography 5.1.4 07/02/2024 New features, improvements and bug fixes.

You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/33844/what-s-new-in-retail-choreography 5.1.3 06/27/2024 New features, improvements and bug fixes.

You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/33844/what-s-new-in-retail-choreography 5.1.2 06/20/2024 New features, improvements and bug fixes.

You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/33844/what-s-new-in-retail-choreography 5.1.1 06/17/2024 New features, improvements and bug fixes.

You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/33844/what-s-new-in-retail-choreography 5.1.0 04/09/2024 Phone component now correctly validates newest Australian numbers 5.0.4 03/06/2024 Break reasons and multi-venue selector fix 5.0.3 03/05/2024 New features, improvements and bug fixes

You can view the full release notes here: https://connect.verint.com/documentation/whatsnew/w/whatsnew/33844/what-s-new-in-retail-choreography 5.0.2 02/27/2024 New features, improvements and bug fixes

You can view the full release notes here: https://support.qudini.com/en/support/solutions/articles/4000152543-qudini-store-team-app-release-notes 5.0.1 10/09/2023